Accessible Customer Service Policy

Gincor and all of its affiliated companies and subsidiaries are committed to providing a respectful, welcoming, diverse, accessible and inclusive environment for all persons, and we strive to provide our services in a manner that is accessible to all of our clients, and respects the dignity, independence, and integration of people with disabilities. We are committed to offering equal opportunity to access our services and to providing the benefit of the same services, in the same place and in a similar way to all clients. Gincor will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity.  Gincor will ensure all of our customers receive the same value and quality, and allow any customer with a disability to do things in their own way, and at their own pace, when accessing goods and services (as long as this does not present a safety risk).  We encourage use of alternative methods and consider individual needs when providing goods and services; and will communicate in a manner that considers the customer’s disability and remain open and flexible to communicate effectively for everyone.

Feedback Process

The ultimate goal of Gincor is to meet and surpass client expectations while serving clients with disabilities. Gincor welcomes feedback, including feedback about the delivery of services to persons with disabilities. Comments on our services regarding how well these expectations are being met are welcome and appreciated.  All customers can submit feedback or questions to our Corporate Office at (Fisher Street Address) or through our website contact page.

For more information, visit http://www.aoda.ca/

 

Intellectual Property Ownership

Visitors to our Web Site and Users in general should note that Gincor and its related or affiliated companies (inclusive of Gincor Industries Inc., Durabody Industries Ltd., JC Trailers Design & Fabrication Inc., and Gincor Trailer Werx):

1. Own or use under license the registered trademark “GINCOR” and its related trademarks. Use of any Gincor logo without written permission from the owner or authorized licensee is strictly prohibited.
2. Reserve all intellectual property rights. No part of our Web Site may be reproduced, downloaded to a retrieval system, or transmitted, in any form or by any means, electronic or otherwise for any public or commercial purpose without written authorization from the owner or authorized licensee.

 

Privacy Statement

Gincor and its affiliated organizations (inclusive of Gincor Industries Inc., Durabody Industries Ltd., JC Trailers Design & Fabrication Inc., and Gincor Trailer Werx) believe that protecting your privacy is important. Our Policies have been designed to meet your needs and as well, they conform to The Personal Information Protection and Electronic Documents Act, which is Canadian Federal legislation.

 

[Cookies

We may from time to time use certain information commonly called cookies on your computer to save you time as a Visitor and User of our web site. We do not collect personal information in this fashion. If you do not wish this convenience, your browser will likely enable you to reject cookies.]

 

Personal Information

Personal information includes any factual or subjective information, recorded or not, about an identifiable individual. This includes information in any form, such as age, income, ethnic origin, opinions, comments, social status, credit records, loan records, medical records, existence of a dispute with a client, or intentions (for example, to acquire goods or services).

Personal information does not include the name, title, business address or telephone number.

Gincor (inclusive of Gincor Industries Inc., Durabody Industries Ltd., JC Trailers Design & Fabrication Inc., and Gincor Trailer Werx) collects personal information only for the following reasons:

• To provide the products or services that you have requested and maintain commercial relations with you;
• To understand your needs and recommend products and services accordingly;
• To manage our business which includes partnership matters;
• To meet legal and regulatory requirements.

We will not use your personal information for any other reason without your consent.

Sharing of Information

We only share your information with third parties to assist in completing the above uses. Any third party’s use must adhere to our privacy policies or be allowed by the legislation.  We may share your information with third parties located in a foreign jurisdiction that may be available to a foreign government or its agencies under a lawful order made in that country. We will not use your personal information for any other reason without your consent, unless required by law.

In summary:

• We identify the purpose for collecting information before collecting it.
• We will obtain consent before collection of information.
• We will only collect the information we need for the stated purpose.
• We use information only for the purpose of collection unless we receive consent or are required by law.
• We will use our best efforts to keep your information up to date.
• We have policies to safeguard your information against unauthorized access, disclosure, copying, use or modification.